FAQ

You may edit or cancel any order up to 24 hours after it is placed. To initiate a change or cancel, please visit our website or contact our team at

support@anthologyjewelry.com.

You will need to provide us with the details of your order and a clear description of any changes or the reason for the cancellation. Any refunds will returned with the same payment method used for the initial purchase. You will receive a confirmation once the order has been updated.

Anthology currently offers free shipping on all US orders via USPS. Expedited shipping options are available at checkout and calculated dynamically based on destination.

If you have special shipping needs, please contact us via our website or at

It is important to provide complete and accurate shipping information to correctly deliver your jewelry. In the event of an incomplete or incorrect shipping address, please contact us as soon as possible. Please note it is the customer’s responsibility to provide an accurate and reliable shipping address. If the carrier confirms that an order was delivered to the given address, we are unable to re-ship your item(s) if it has been lost as a result of a incomplete / incorrect address submission.

Anthology produces the highest quality jewelry and stands by each and every item we sell.  Orders for personalized jewelry are final sale only and can only be canceled or altered within 24 hours of purchase due to the customization of the item. However, if you are not happy with the way your piece turned out, we will repair or remake it to your satisfaction. Note that we can't be responsible for any re-makes due to the wrong size, color, material, or customization entered.

To return an item, please contact our team at

After your return has been received, please allow 2-3 weeks for us to review your item(s), repair or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s) complete in the original packaging.

We are so confident you'll love your Anthology Jewelry that we offer a 100% Happiness Guarantee! If you are not happy with the way your piece turned out, we will repair or remake it to your satisfaction. However, we can't be responsible for any re-makes due to the wrong size, color, material, or customization entered. We also offer a two-year warranty for any repairs or re-plating due to wear-and-tear.

Our custom orders take up to 1 week to produce and then 6-10 days for free shipping or 2-3 days for Express shipping for delivery after completion. Once your jewelry is produced, packaged and processed, a shipping confirmation is sent via email that includes your order tracking number. Tracking information is also available on our website to registered users under "My Account." Please note that tracking information may not be available for all international orders due to variances in carriers and customs processes across countries.

Our jewelry collections are currently available in 925 sterling silver, Brass or 14k gold as the base metal. Sterling pieces & Brass can be left un-plated (silver) or plated in 14k gold or 14k rose gold. Solid 14k gold options include yellow, white, and rose gold. Refer to our care and materials guide for tips that will help ensure that your pieces remain in top condition.

Anthology reviews every order for quality prior to shipment. Items can, however, be damaged in handling or shipping prior to your receipt. In the event this occurs, please reach out via our website or at

Anthology invites you to shop our website and place your order in the same manner as domestic patrons. Please note that all prices on our website are in US Dollars (USD). For our international customers (outside the U.S.), shipping is calculated dynamically at checkout based on your location. Also note that orders shipped outside of the U.S. may be subject to customs and transit processes outside our control that may impact their deliveries.

If you place an international order then refuse delivery, be aware that your package will be abandoned at the border. Because the item(s) cannot be returned to us, these orders will not be eligible for a refund. Please ensure that you have selected the correct options and sizing and carefully review your choices before submission.

Please also note that order placement confers your acceptance and responsibility for any duties / taxes and brokerage fees associated to your shipment. The recipient of the package is responsible for these fees. These fees are not included in the pricing or shipping/handling charges on our website. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing any orders.

For best results, please submit your signature or phrase written with marker or pen on a single line (16 characters max). Submissions with 2 or more words will be connected with additional space between words. Some signatures may be altered for production purposes. Need handwriting ideas and more instruction on how to submit your file? Check out our how to create handwriting jewelry page.

For any additional questions, please visit our Contact us page (and be sure to include your order number in your message), or email us at

While we allow almost anything you wish that fits within each piece's character limit, please note we reserve the right to refuse and not produce any jewelry submissions containing inappropriate content, and all products are created at our discretion. If you have questions regarding a requested phrase, please contact us at

support@anthologyjewelry.com

All custom jewelry will be produced as submitted and in accordance to the product's personalization standards. Your jewelry will go into production within 24 hours of order confirmation. Once your order is ready to ship, you will receive email confirmation with tracking details.

If you have any questions about this process or your order, please email us at

 with your order number and query.